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Standard Chartered has a history of 157 years in Singapore, opening its first branch here in 1859 and in October 1999 was among the first international banks to receive a Qualifying Full Bank (QFB) license, an endorsement of the Group's long-standing commitment to its businesses in the country.

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MyInfo Cashback Acquisition Promotion

  1. This MyInfo Cashback Promotion (the “Promotion”) is available from 1 February to 28 February 2019 (both dates inclusive) (the “Promotion Period“), unless otherwise extended or otherwise terminated in accordance with these terms and conditions. By participating in this Promotion, you agree to be bound by these terms and conditions.

  2. Eligibility - New credit cardholders
  3. To qualify for this Promotion and receive the cashback available as set out in Clause 3 below: -
    a. you must apply for one (1) of the following eligible cards (each an “Eligible Card”) issued by Standard Chartered Bank (Singapore) Limited (“Standard Chartered” or the “Bank”) as a principal cardholder (“Cardholder”):
    i. Unlimited Cashback Credit Card;
    ii. Rewards+ Credit Card;
    iii. Platinum Visa/Mastercard® Credit Card;
    iv. Spree Credit Card;
    v. NUS Alumni Platinum Credit Card;
    vi. Prudential Platinum Credit Card
    b. you must be a new Standard Chartered principal cardholder. In other words, you must not have any existing or previously cancelled credit cards in the last 12 months;
    c. you must have applied for the Eligible Card online on the Bank’s website, and your application must be via the MyInfo portal;
    d. Standard Chartered must receive your application for the Eligible Card within the Promotion Period. Notwithstanding the foregoing, Standard Chartered may continue to process any application received by Standard Chartered up to 14 calendar days after the end of the Promotion Period, and Standard Chartered shall retain the sole and absolute discretion to determine the eligibility of these applications and/or allow the said applications for the purposes of this Promotion on a case-to-case basis, subject to these terms and conditions;
    e. your Eligible Card application must be approved by Standard Chartered, where such approval is final and unconditional;
    f. you must activate the Eligible Card within 30 days from the card approval date; and
    g. the Eligible Card account must, within six (6) months of the Eligible Card account opening date, be valid (i.e. the Eligible Card account must not be suspended, cancelled and/or terminated), in good standing, and conducted in a proper and satisfactory manner as determined by Standard Chartered in its sole and absolute discretion.
  4. Subject to these terms, if you satisfy all the eligibility criteria set out in Clause 2 above, you will be eligible to receive S$38 cashback (“MyInfo Cashback”) subject to the terms contained herein. For the avoidance of doubt, the MyInfo Cashback can only be received once. As per Clause 2(b) above, one of the eligibility criteria is that you have to be a new Standard Chartered principal cardholder and you cease to be a new Standard Chartered principal cardholder once any application for an Eligible Card is approved.

  5. The MyInfo Cashback you are entitled to receive under this Promotion pursuant to Clause 3 above will be credited to your principal Eligible Card account by 30 April 2019, subject to the Eligible Card being valid and in good standing. The cashback awarded under this Promotion must be utilised within six (6) months from the date the cashback is credited to your Eligible Card, failing which, any unused portion of the cashback may be forfeited.

  6. General
  7. If you have received the Eligible Card in conjunction with your application for a CashOne via MyInfo, you will not be eligible for the cashback under this Promotion. Unless otherwise stated, this Promotion is not valid with other offers, discounts, rebates, vouchers, privileges or promotions. The Promotion is valid in conjunction with the Standard Chartered Credit Cards Sign-Up Promotion, the Standard Chartered Caltex 2019 Promotion and The Good Life Privileges.
  8. The MyInfo Cashback referred to in Clause 3 is not exchangeable for cash or any other items, and is non-transferable and non-assignable.
  9. If the Bank at any time determines (at its sole and absolute discretion) that any of the eligibility requirements set out in Clause 2 above was not or has not been complied with but any cashback has been redeemed by you, the Bank reserves the right to recover any / all cashback or the value of any / all cashback from you.
  10. Standard Chartered reserves the right to do any of the following without prior notice:
    a. terminate, withdraw, shorten or extend this Promotion at the Bank’s sole and absolute discretion, with or without prior notice or reason; and/or
    b. vary, modify, add or delete any of the terms of the Promotion.

  11. You agree and consent to be bound by any such variation.
  12. These MyInfo Cashback Promotion Terms and Conditions are to be read in conjunction with, Customer Terms, Credit Card Terms and any other specific Product Terms that may be relevant in connection with this Promotion (“Other Terms”). In the event of any inconsistency between these terms and the Other Terms, these terms prevail only to the extent of such inconsistency.
  13. Standard Chartered is not responsible for any failure or delay in the transmission of any transaction by any party, including acquiring merchants, merchant establishments or any telecommunication provider.
  14. Standard Chartered makes no warranty or representation as to the quality, merchantability or fitness for purpose of the goods and services bought and accepts no liability for the services provided by any merchant or service provider. Any dispute about the same must be resolved directly with the merchant or service provider.
  15. Standard Chartered reserves the right to determine at its sole and absolute discretion all matters arising out of or in connection with this Promotion, including:
    a. your eligibility to participate in this Promotion;
    b. your eligibility to receive any cashback under this Promotion; and/or
    c. calculation of the cashback you receive under this Promotion.

  16. By applying for an Eligible Card, you consent to the use of your personal data for marketing purposes, including but not limited to the use of your telephone number to contact you about products and promotions offered by the Bank from time to time via telephone, SMS or multimedia messaging. Such consent will supersede any prior choices made by you. Such consent will also prevail even if you are registered or subsequently register your contact information with the national Do Not Call Registry.
  17. In the event of any inconsistency between these terms and conditions and any brochures, marketing or promotional materials relating to the Promotion, these terms and conditions shall, to the extent of such inconsistency, prevail.
  18. A person who is not a party to the MyInfo Cashback Promotion Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any of the Promotion Terms and Conditions.
  19. These MyInfo Cashback Promotion Terms and Conditions are governed by and shall be construed in accordance with the laws of the Republic of Singapore and you agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore.
  20. All information is accurate at time of publication.

Standard Chartered Approval-In-Principle Service Terms and Conditions

  1. Standard Chartered Bank (Singapore) Limited (the "Bank")'s Approval-In-Principle Service ("AIP Service") is a service which allows the applicant to obtain an approval-in-principle ("AIP") of his/her credit card or personal loan application submitted online. For clarity, an AIP is only a conditional approval that is subject to (but not limited to) the applicant's complete supporting documents being received by the Bank before the end of the validity of the AIP and a further review by the Bank.
  2. The AIP Service is only available on Mondays to Saturdays between 8 am to 10 pm and Sundays and Public Holidays between 2 pm to 10 pm, barring any unforeseen circumstances (e.g. the Bank's server is experiencing problems) or scheduled maintenance of the AIP Service or the Bank's server.
  3. If the applicant's relevant application has been approved in principle, the AIP message will be reflected in webpage that appears after the relevant application has been successfully submitted by the applicant.
  4. The Bank will notify the applicant of the Bank's final decision of the application, whether approved or otherwise via communication methods previously authorized by the applicant and/or in writing.
  5. AIP is only valid for 30 days during which the applicant must submit the complete supporting documents to the Bank for processing.
  6. The AIP Service is only applicable :
    for online credit card or personal loan application submitted online by applicants who are applying for the credit facility in their sole names;
    for applicants who are not existing principal credit cardholders or personal loan customers of the Bank.
  7. Applicants holding existing principal credit cards issued by the Bank are also eligible for the AIP Service if they are submitting latest income documents and employment details as part of their online application for another credit card or personal loan because their employment or income details have changed.
  8. AIP Service is not available for applications that are not submitted online, applications for the relevant product in joint names, supplementary card applications, MANHATTAN $500 credit card application, NUS $500 credit card applications, all 'by invitation only' credit cards and Preferred World Master credit card applications.
  9. The Bank reserves the right to vary, add or delete any of these terms at any time without prior notice to you.

CardSafe Guarantee Terms and Conditions

  1. This CardSafe Guarantee ("Guarantee") is available to all eligible cardholders of Standard Chartered credit and MANHATTAN cards issued by Standard Chartered Bank (Singapore) Limited ("Cards") ("Cardholders"), subject to the terms set out below.
  2. The following persons are not eligible for this Guarantee:
    Cardholders of Corporate Liability Cards and Business Platinum Card (Joint and Several Liability) issued by us; and
    Cardholders whose Card accounts with us have been suspended, cancelled or terminated for any reason at the time the Unauthorised Online Card Transaction (defined in paragraph 3 below) occurred or when a request is made under this Guarantee.
  3. This Guarantee is only applicable for Card transactions ("Unauthorised Online Card Transactions") which:
    were made via webpages on the Internet which do not use Verified by Visa and MasterCard SecureCode;
    have not been authorised by Cardholders and were carried out without the knowledge or consent of Cardholders;
    were not charged to Cards which are lost or stolen; and
    are successfully posted to the Card account and which we identify as an online transaction based on codes assigned by MasterCard International Incorporated/ Visa ("Online Card transaction").
  4. For clarity:
    Online Card transactions do not include transactions made at point of sale or telephone or mail order or over-the-counter transactions, or payments made using Standard Chartered Online Banking; and
    This Guarantee does not apply where Cardholders purchase goods by way of Online Card Transactions but where such goods are either not delivered by the online merchant or are not supplied to Cardholders' satisfaction.

  5. Cardholders Obligations
  6. Subject to these terms, in order to make a request under this Guarantee, Cardholders are required to comply with, and must demonstrate to our satisfaction that they have complied with the following requirements:
    a. Cardholders must have made all best efforts to prevent and deter the Unauthorised Online Card Transactions from taking place. This includes ensuring that online security has not been compromised, and that security measures and precautions relating to the Online Card transaction have been adhered to, including:
    i. Cardholders have kept their Card details such as the 16 digits card number, CVV/CVC2 number and Card expiry date, tokens, Security Codes and one-time passwords (collectively, "PIN") secure and confidential at all times, and have not disclosed the PIN to anyone directly or indirectly;
    ii. Cardholders have in their possession the Card at all times and in particular at the time the Unauthorised Online Card Transaction occurred;
    iii. Cardholders have adhered to the security practices recommended by us at including but not limited to installing and keeping updated industry-recommended firewall and virus detection software on their computers and mobile devices;
    iv. Cardholders monitor Online Card transactions relating to their Card accounts regularly, and report any discrepancies to us at 1800 747 7000 immediately upon discovery and in any event, within 14 days from the date of such statement of Card accounts;
    v. Cardholders have ensured that their personal information in our records, including mobile numbers and email addresses, are accurate and kept up to date; and
    vi. Cardholders have complied with our Customer Terms and Credit Card Terms, and all relevant laws;

    b. Cardholders must complete and submit a dispute form (in our specified format) to us within 14 days from the date of our provision of such form;
    c. Cardholders must provide us and any relevant authorities (including overseas authorities as the case may be) with full co-operation, access to and furnish all information, documents and hard-disks requested; and
    d. Cardholders may be required to file a report with the relevant authorities and/or sign a sworn statement (in terms satisfactory to us) attesting that they have complied with all the above requirements, and furnish us with the original statement.

  7. Guarantee
  8. If we determine at our sole discretion that:
    Cardholder is eligible for the Guarantee;
    an Unauthorised Online Card Transaction has taken place;
    such Unauthorised Online Card Transaction did not arise from or was not a result of Cardholder's negligence, misconduct, or fraudulent or dishonest act or omission; and
    the Cardholder has complied with the terms of this Guarantee,
    we shall credit such amount charged in respect of the Unauthorised Online Card Transaction to the Card account.
  9. The amount to be credited is strictly limited to the amount charged to the Card in respect of the Unauthorised Online Card Transaction.
  10. This Guarantee does not cover any indirect, consequential or special losses, damages, costs, charges and expenses (including but not limited to legal fees) suffered or incurred by Cardholders.
  11. In the event that such amount has already been credited to the Card account in respect of the Unauthorised Online Card Transaction under this Guarantee, and we determine at our sole discretion that such Cardholders have not complied with these terms or are otherwise not entitled to payment under this Guarantee, we shall be entitled to recover from Cardholders all and any credited amount by, including but not limited to debiting and/or setting-off the said monies from any account(s) such Cardholders may hold with us, without any prior notice.
  12. For clarity, in order to make our determination, we shall be entitled to (but not obliged to) take into consideration, the results of our investigations or those of any other authority or any other circumstances. The length of time taken for any investigations undertaken and any response to Cardholders will vary with the complexity of each case.

  13. General
  14. Upon our receipt of any report or information from Cardholders, we may (but are not obliged to) block, suspend the Cards and/or issue new replacement Cards.
  15. We reserve the right to determine at our sole discretion whether Cardholders have complied with these terms in order to make a request and receive credit of such amount charged in respect of the Unauthorised Online Card Transaction under this Guarantee. In case of any dispute, our decision in all matters arising out of or in connection with this Guarantee is final, conclusive and binding. We will not entertain or respond to any appeal or correspondence.
  16. We are not the agent of any online merchants and make no representation as to the quality/condition or performance of the goods and services provided. Any dispute about quality or performance of the product and/or service is not covered under the Guarantee and will be resolved directly between Cardholders and the online merchant.
  17. We reserve the right to vary, modify, add or delete any of these terms, including terminating or withdrawing this Guarantee, at any time without prior notice or reason.
  18. These CardSafe Guarantee Terms and Conditions are to be read in conjunction with our Customer Terms, and Credit Card Terms (collectively, "Other Terms"). If there is any inconsistency between these terms and the Other Terms, these terms prevail only to the extent of such inconsistency.


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