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Lifetime Repair Guarantee
Our approved workshops come standard with all our car insurance policies. We carefully choose the garages we partner with, ensuring both high quality and timeliness of their work. In fact, we're so confident that we offer a Lifetime Repair Guarantee on all repairs done at our approved workshops, as long as you remain insured by us.

Get your DirectAsia Car Insurance Cover online for good protection, peace of mind and save your money today!

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For detailed information or to apply, click on the link next to the offer of your choice and a new window will be opened for you.

NCD60: First in Singapore, exclusively at DirectAsia

Safe drivers now save even more with NCD60!
If you've held NCD50 for at least the last five (5) consecutive years, you qualify for NCD60 and an extra 10% discount on your car insurance base premium.

How do I get NCD60?

  1. Get a quote online
  2. During the quote process, tell us your NCD level.
  3. Have NCD50 for at least the past 5 years? Congrats! You qualify for NCD60.
  4. Buy Now and enjoy your extra 10% discount1 - only at DirectAsia.

Other important information

  • We (DirectAsia) will validate the number of years you have held NCD50 status, and the awarding of NCD60 with the extra discount is at our sole discretion.
  • For the purposes of third party records (e.g. Land Transport Authority), your NCD level will remain at NCD50. This extra discount and NCD60 status are exclusive to DirectAsia, and for our standard motorcar policyholders only.
  • If you have held NCD50 for at least the last five (5) consecutive years but have had any gap in driving record during that time (e.g. due to sale of car and hence gap in car ownership), we reserve the sole right to decide whether or not to grant NCD60 status. Please contact us if you have questions.

FAQs

When will I receive my Shell Escape points?
You should receive your Shell Escape points within three (3) to four (4) months after your policy begins. Please note in the event that an incorrect Shell Escape Cardnumber is provided, it might take longer for you to receive your points.

What happens if I have not received my Shell Escape points?
If your policy began more than 4 months ago and you are yet to receive your Shell Escape points, please call the DirectAsia customer service hotline at 6603 3636 for help.

What can I redeem my Shell Escape points on?
Shell Escape points can be converted into free fuel at Shell. With just 300 Shell Escape points, you will be able to redeem $10 worth of free Shell fuel. For more ways on how to use your Shell Escape points, please visit: www.shellescape.com.

How do I become a Shell Escape Cardmember?
Simply head down to any of the 57 Shell stations islandwide to get yourself a Shell Escape Card. Once you have the card, register online at www.shellescape.com to start earning points at Shell and DirectAsia.

What happens if I did not activate my Shell Escape benefits at the point of purchasing a DirectAsia motor insurance policy?
Shell Escape Cardmembers who did not activate their Shell Escape benefits at the point of purchase will have a grace period of 14 calendar days from the policy start date to call into the DirectAsia customer service hotline at 6603 3636 to tag their Shell Escape Cardnumber to their relevant motor insurance policy, failing which the Offer will not be applicable.

What if I do not have my Shell Escape Cardnumber on hand at the point of purchasing a DirectAsia motor insurance policy?
Shell Escape Cardmembers who do not have their Shell Escape Cardnumber at the point of purchase will have a grace period of 14 calendar days from the policy start date to call into the DirectAsia customer service hotline at 6603 3636 to tag their Shell Escape Cardnumber to their relevant motor insurance policy, failing which you will not be entitled to the Shell Escape benefits.

If I am an existing DirectAsia motor insurance customer, how can I activate my Shell Escape benefits?
If you are an existing DirectAsia motor insurance customer who wishes to activate your Shell Escape benefits during the course of your policy term, you must call the DirectAsia customer service hotline at 6603 3636 to provide DirectAsia with your Shell Escape card number. Please note that the Shell Escape benefits will take effect upon your next policy renewal.

What happens if I am unable to enter my Shell Escape Cardnumber online?
If you are having problems entering your Shell Escape Cardnumber online, please call into the DirectAsia customer service hotline at 6603 3636 and our customer care specialists will assist you.

How do I make a claim?
If you would like to make a claim, please call the dedicated claims hotline for Shell Escape-DirectAsia customers on 6593 3838.

Terms and Conditions of the Shell Escape-DirectAsia Offer ("Offer"):

  1. The Offer is valid from 1 August 2017 to 31 July 2019.
  2. The Offer is applicable only to Shell Escape Cardmembers (“Escape Members”) who purchase or renew car or motorcycle insurance from Direct Asia Insurance (Singapore) Pte Ltd (“DirectAsia”) during the Offer period, with policy term lasting a minimum of 12 months (or 365 days).
  3. For the avoidance of doubt, the Offer details are:
    Type of vehicle Type of customer Cover Type
    Minimum 12-month Comprehensive Motor Insurance from DirectAsia Minimum 12-month Third Party Only or Third Party Fire & Theft Motor Insurance from DirectAsia
    Car
    New-to-DirectAsia: 3,000 Shell Escape points (or S$100 worth of Shell fuel)
    +
    Free 24-Hour Breakdown Assistance
    1,500 Shell Escape points (or $50 worth of Shell fuel)
    Existing (Renewing) DirectAsia customer 900 Shell Escape points (or $30 worth of Shell fuel)
    +
    Free 24-Hour Breakdown Assistance
    600 Shell Escape points (or $20 worth of Shell fuel)
    Motorcycle New-to-DirectAsia 900 Shell Escape points ($30 worth of Shell fuel)
    Existing (Renewing) DirectAsia customer 300 Shell Escape points ($10 worth of Shell fuel)
    Car Owners (New-to-DirectAsia)
    Minimum 12-month Comprehensive Motor Insurance from DirectAsia Minimum 12-month Third Party Only or Third Party Fire & Theft Motor Insurance from DirectAsia
    New-to-DirectAsia:
    3,000 Shell Escape points (or S$100 worth of Shell fuel)
    +
    Free 24-Hour Breakdown Assistance
    1,500 Shell Escape points (or $50 worth of Shell fuel)
    Car Owners (Existing (Renewing) DirectAsia customer)
    Minimum 12-month Comprehensive Motor Insurance from DirectAsia Minimum 12-month Third Party Only or Third Party Fire & Theft Motor Insurance from DirectAsia
    900 Shell Escape points (or $30 worth of Shell fuel)
    +
    Free 24-Hour Breakdown Assistance
    600 Shell Escape points (or $20 worth of Shell fuel)

     

    Motorcycle Owners (New-to-DirectAsia)
    900 Shell Escape points ($30 worth of Shell fuel)
    Motorcycle Owners (Existing (Renewing) DirectAsia customer)
    300 Shell Escape points ($10 worth of Shell fuel)
  4. The Offer details listed in clause three (3) is subject to the prevailing Shell Escape redemption tier of 300 Shell Escape points for $10 Shell fuels redemption. Shell Escape loyalty program terms and conditions apply, visit www.shellescape.com for more details.
  5. Each policy sold under the Offer may only qualify for redemption of one Offer, with multiple redemptions not permitted.
  6. This Offer is only applicable to Escape Members who purchase a car or motorcycle insurance policy directly from DirectAsia through www.directasia.com/shell ("Dedicated Website") or by calling DirectAsia at (+65) 6603 3636 ("Dedicated Hotline").
  7. The Offer will not be applicable if Escape members choose to buy insurance via distribution channels other than the Dedicated Website or Dedicated Hotline.
  8. For New-to-DirectAsia customers to enjoy the Offer, the vehicle to be insured under the Offer must not be the same vehicle as that insured under any other existing DirectAsia insurance policies held by him/her. The vehicle must also not have been insured with DirectAsia in the last 30 calendar days.
  9. For Existing DirectAsia customers to enjoy the Offer, he/she must have held a DirectAsia car or motorcycle insurance policy for at least the last consecutive seven (7) months. The relevant Offer will be applied according to the renewed policy’s cover type (e.g. Comprehensive or Third Party Only/Third Party Fire & Theft).
  10. If an Existing DirectAsia customer purchases a new car or motorcycle insurance policy for a different vehicle ("New Vehicle") that is not currently insured by DirectAsia, he/she will be eligible for the relevant New-to-DirectAsia Offer for the New Vehicle.
  11. To be eligible for the Offer, Escape Members are required to submit a valid Shell Escape Cardnumber through the Dedicated Website or Dedicated Hotline.
  12. By providing DirectAsia with the Shell Escape Cardnumber and any other information via the Dedicated Website or Dedicated Hotline, the Escape Member gives both DirectAsia and Shell permission to contact him or her with regards to the insurance quote, policy and/or Offer.
  13. For New-to-DirectAsia customers who are unable to, or did not, provide his/her Shell Escape Cardnumber for whatever reason when purchasing online via the Dedicated Website (e.g. did not know about the Offer or did not have their Shell Escape Cardnumber to hand), a grace period of 14 calendar days from the policy start date ("Inception Date") will be extended for the Escape Member to provide his/her Escape Cardnumber to DirectAsia by calling the Dedicated Hotline, failing which the Offer will not be applicable.
  14. Existing DirectAsia customers who wish to claim the Offer during the course of their policy term must call the Dedicated Hotline to provide DirectAsia with their Escape Cardnumber, after which the Offer will take effect upon the next policy renewal.
  15. Escape points will be credited by Shell to the Escape Member's account within three (3) to four (4) months from the Inception Date assuming the Shell Escape Cardnumber has been correctly and accurately provided to DirectAsia.
  16. Both DirectAsia and Shell shall not in any way be held liable in the event an Escape Member provides an invalid or incorrect Shell Escape Cardnumber to DirectAsia and the corresponding Shell Escape points are not credited to the Escape Member’s account as a result.
  17. This Offer is not valid in conjunction with the following DirectAsia discounts and waivers, which, for the avoidance of doubt, remain at the sole discretion of DirectAsia:
    1. Multi-vehicle discount; and
    2. Waiver of cancellation or cancellation refunds.
  18. This Offer is strictly not transferable and not exchangeable for cash or any other form of currency.
  19. DirectAsia's car and motorcycle insurance policies are currently available only to residents of Singapore. DirectAsia reserves the sole right to accept or reject any application for car and motorcycle insurance at DirectAsia’s absolute discretion.
  20. The DirectAsia car or motorcycle insurance policy inception must occur within 60 days of purchase.
  21. If the qualifying DirectAsia car or motorcycle insurance policy is cancelled by the policyholder at any time after policy inception for whatever reason, DirectAsia reserves the right to deduct the value of the Offer from the refunded premium allowed under the policy, if any.
  22. This Offer is not applicable for:
    1. DirectAsia Low Mileage car insurance policies,
    2. Off-Peak Cars,
    3. Any existing DirectAsia customer whose policy renewal date occurs after the end of the Offer duration stated in clause 1 – i.e. after 31 July 2019, and
    4. Staff of DirectAsia and their immediate family.
  23. The Offer details, dates, as well as these terms and conditions may be amended by DirectAsia at any time without prior notice to the customer.

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