Key Exclusions

• Your failure to take due care and precaution to safeguard your belongings
• Any loss or damage whilst your building is undergoing construction, renovation or repair
• Wear and tear, gradual deterioration, rot, fungus, atmospheric conditions and vermin
• Defective design, faulty workmanship or manufacturing faults
• If HDB town council or management corporation strata title (MCST) is responsible for replacing or repairing the damage
• Illegal or wilful acts or failure to act by you, your family or anyone legally allowed in the Building

Essential (Insured Perils)
Essential plan protects your building, fixtures and/or contents for any of these specified risks:

• Fire, lightning or explosion
• Impact by aircraft or any land vehicles which you or your family do not own or control
• Bursting or overflowing of domestic water tanks or pipes within your building
• Theft by forcible and violent entry
• Windstorm and flood
• Strike, riot and civil commotion
• Malicious act of any person other than you and your family

Comprehensive (All Risks)
Comprehensive plan offers wider protection by covering all the risks insured in the Essential plan and more.

This plan will offer protection for your building, fixtures and/or contents against every risk possible, except what is specifically excluded.

Home Owner

• Building
  As a home owner, you need to be aware of the various risks and ensure that your building structures are sufficiently covered.
• Fixtures, Fittings & Renovation
  You have spent good money on home improvements, renovations and additional fixtures and fittings (like your fancy flooring and built-in wardrobe). Safeguard the elements which you have spent good money on and protect the things that add a personal touch to your home.
• Contents
  If you own a HDB flat, the compulsory Fire Insurance that you have does not cover the valuables in your home. You’ll need home insurance to protect the contents (like your furniture and electrical appliances) belonging to you and your family.

Landlord

• Building
  As a home owner, you need to be aware of the various risks and ensure that your building structures are sufficiently covered.
• Fixtures, Fittings & Renovation
  You have spent good money on home improvements, renovations and additional fixtures and fittings (like your fancy flooring and built-in wardrobe). Safeguard the elements which you have spent good money on and protect the things that add a personal touch to your home.
• Contents
  If you own a HDB flat, the compulsory Fire Insurance that you have does not cover the valuables in your home. You’ll need home insurance to protect the contents (like your furniture and electrical appliances) belonging to you and your family.
• Property Owner’s Liability
  Now that you’re renting out your unit, you could be legally liable for any accidental mishap or death of your tenant caused by a defect in the building. Protect yourself against such risks and get covered for any legal costs you may face.
• Loss of Rent
  If you’re renting out your place and it becomes uninhabitable due to damage, you will be covered for the loss of rent which would have been otherwise payable to you, while the property is being reinstated.

Tenant

Why do I need home insurance?
Home insurance provides cover for your household items in the event of unfortunate circumstances such as fire, flooding, theft, explosions, and bursting or overflowing of water pipes or household apparatus.

What is the difference in home Insurance for HDB flats, private apartment and landed property?
HDB Flats

• Covered by the HDB Fire Insurance, which is mandatory for flat owners with HDB loans commencing on or after 1 September 1994, for as long as the HDB loan is outstanding
• The HDB Fire Insurance covers cost of reinstating damaged internal structures, fixtures and fittings built and provided by HDB and/or its approved developer
• It does not cover damage to any improvements, additions, fixtures and/ or fittings that you have made to your HDB flat and loss of or damage to your household contents

Private Apartments and Landed Property

• Not covered by the HDB Fire Insurance
• If you live in a private apartment or landed property, you should purchase sufficient insurance cover for your home with a Home Insurance policy, which offers cover for cost of reinstating damaged internal structures, fixtures and fittings built and provided by HDB and/or its approved developer; damage to improvements, additions, fixtures and/ or fittings that you have made to your HDB flat; and loss of or damage to your household contents

Who is the Home owner, co-owner and and Tenant in the context of home Insurance?
Home Owner/ Co-Owner

• Owns the home
• Can purchase Building benefit (refer to Q5)
• Named in the policy as mortgagor

Tenant

• Does not own the home
• Can only purchase cover for what he owns, e.g. his contents and personal belongings (refer to Q5)

What are the different types of home Insurance products offered by AXA?
AXA offers 3 types of Home Insurance products, as follows: 1. SmartHome Essential

• Basis of Cover: Insured Perils
• Covers loss and damage caused by specifically named perils, such as fire, lightning or explosion; theft by forcible and violent entry; flood; malicious damage; bursting or overflowing of domestic water tank, piping, washing machine or water mains within the insured property (but excluding damage to the items themselves); impact by road vehicles or aerial devices; and strike, riot or civil commotion

2. SmartHome Optimum and SmartHome Prestige

• Basis of Cover: All risks Perils
• Covers loss and damage from all causes that are not specifically excluded in the policy

What are the main types of benefits provided by AXA's home insurance products?
No, the policy does not cover you if you purchase the policy only for a section of your trip. You must purchase the policy for your entire trip, from your date of departure from Singapore to your date of return to Singapore.

Our Home Insurance products offer a wide range of benefits to protect your home – the key benefits are as outlined below: 1. Building

• For HDB homes: Internal building structures, fixtures and fittings, as provided by HDB and/or its approved developer
• For Private homes: Building structure of the apartment or landed property that you own (including any garages, gardens, gates & fences situated within the landed property premises)

2. Fixtures Fittings & Renovation

• Loss of or damage to improvements (such as renovations) and additional fixtures and/ or fittings that you made to your home, such as flooring and built-in cabinet

3. Household Contents

• Loss of or damage to any movable items in your home belonging to you, your family or your domestic helpers or for which you are responsible, excluding motor vehicles and their accessories, pets, contact lenses, fixtures, fittings and renovation, any document and business goods.

4. Worldwide Personal Liability

• Your legal liability (including that of your family or domestic helpers) as a result of any accidental bodily injury or death caused to third parties and/or accidental damage to their property
  For example, a visitor to your home slips and falls on the slippery floor of your bathroom, and sues you for a fractured hip. In such a case, the Personal Liability benefit will cover the cost of the medical bills, as well as your legal defence fees, up to the limit of your liability coverage
• Personal liability coverage may also be able to cover an incident that occurs outside your home or property, e.g. when a flower pot drops from your apartment and hits a passer-by walking past on the ground floor

To ensure that you can enjoy a cover that best suits your needs, each product comes with a range of plan types with different coverage levels for the various benefits. You can also further customise your plan by selecting from a range of add-on benefits.

How much should I insure for building & household contents cover under my home insurance policy?
1. Building
Based on the total rebuilding cost of your home (this may not be the price at which you bought your home)

2. Household Contents
Based on the replacement value of the items to be insured, as at the time of the start of the policy

The HDB fire insurance scheme already covers my HDB flat for fire hazards - should I then still apply for an AXA home insurance policy?
To determine whether you should purchase a Home Insurance policy from us, it is useful to note the differences in home insurance for HDB flats, private apartments and landed property, as outlined in Q2.

If I move during the period of my policy, what should I do?
Inform us of your move at least 2 weeks ahead. The policy covering your old home will be replaced with a new policy covering the new home.

Can I cancel my policy? If I do so, will there be any costs?
No, as work-related reasons are not in the list above.

What does trip curtailment mean, and under what circumstances can I claim for Trip Curtailment?
Yes, but subject to the following:

1. Give us 7 days’ notice in writing
2. Pro-rated refund of the premium paid corresponding to the unexpired period of insurance will be provided to you, subject to a minimum premium of $53.50 (inclusive of GST)
3. No claims were made during that policy year